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Thank you for shopping with Runback Industries. We strive to provide high-quality pest control and cleaning solutions. Please read this policy carefully before placing an order.
Products Covered
This policy applies to all products sold by Runback Industries, including but not limited to:
- Organic and non-organic pest control products
- Snake, rat, and lizard repellents
- Household insecticides
- Bottle cleaners and washing liquids
- Other cleaning and pest management products
Return Policy
No Returns for Change of Mind. We do not accept returns for change of mind, incorrect product selection by the customer, no longer needing the product, or dissatisfaction due to personal preference. Please review product descriptions carefully before placing an order.
All Pest Control Products – Non-Returnable Once Opened. For safety, hygiene, contamination control, and regulatory compliance reasons, all pest control products — whether organic or non-organic — are strictly non-returnable once delivered and opened. This includes snake repellents, rat repellents, lizard repellents, insecticides, and all other pest management products.
Opened or Used Products. Products that have been opened, used, tampered with, or partially consumed are not eligible for return, replacement, or refund unless found to be defective at the time of delivery.
Replacement Policy
A replacement will be provided only in the following cases:
- Product damaged during transit
- Product leaking upon delivery
- Manufacturing defect confirmed upon delivery
- Incorrect product supplied (wrong item delivered)
To raise a replacement request, contact us within 48 hours of delivery and provide:
- Order number
- Photographs of the product and packaging
- A brief description of the issue
After verification, Runback Industries will arrange a full replacement at no additional cost. Customers will not be charged any shipping fees for approved replacement claims. Refunds are generally not issued where a replacement can be provided.
Refund Policy
Refunds are only considered in exceptional circumstances where a replacement product cannot be supplied, or where Runback Industries approves a refund at its sole discretion. If approved, the refund will be processed to the original payment method or via UPI/GPay, and typically takes 5–7 business days after approval.
Order Cancellation
Orders may be cancelled before dispatch. Once an order has been shipped, cancellation requests may not be accepted.
Fraudulent or Excessive Claims
Runback Industries reserves the right to reject claims that contain false or misleading information, lack sufficient evidence, or show signs of product misuse, tampering, or abuse.
Limitation of Liability
As pest control and cleaning product performance may vary depending on environmental conditions, application methods, infestation levels, and user practices, Runback Industries does not guarantee identical results in every situation.
Contact Us
For replacement requests, refund inquiries, or order-related assistance, please contact:
Runback Industries
Phone: ____________________
Email: ____________________
Business Address: ____________________
Our team will make every effort to resolve genuine concerns promptly and fairly.